Further details regarding needs-based services

The following applies to all areas and thus also to hospital, physician, laboratory or manufacturer of medical devices: Trying to accommodate the demands of all customers entails a high workload which does not necessarily result in the desired outcome. Especially when services are supposed to be needs-based, we take some more time to describe exactly the aim that shall be achieved. We often find that it is not really necessary to reinvent the wheel. Methods, suggestions and approaches to achieve defined goals can often be found in best practice collections where experts have already confronted the relevant problem and pointed out an appropriate solution. A potentially holistic approach has been taken to problems with rather far-reaching consequences and they were solved accordingly. There are current guidelines and specifications for them, e.g. in the framework of a norm. But does this knowledge already help? Not necessarily but needs-based services follow exactly that idea. Norms are often an incentive for improvement and are equivalent to experience(s) in pure form. They do not block the way but create launch pads for innovations. It is the aim of a norm to define a service and / or a standard or quality to improve it in general and, not to forget, also to enhance the competitiveness. To make a service needs-based, standardizing it is a really helpful idea. Therefore, ChallengeIT regards the definition of a needs-based service under exactly this principle. Besides a scope (comparable to: Where, when and to whom applies the norm?) further framework parameters of the service and necessary as well as possible criteria that distinguish achievement from failure are established. Where necessary, cycles are described in which a projected threshold value is reached through repetition. A norm that is set as an objective – and thus a clearly quantified quality – helps the patient and the physician to ensure medical services on a high level – admittedly not always with an optimum cost-benefit ratio, but also sometimes serving a humanitarian cause. Norms and related quality standards, threshold values and tolerances are established in our minds and have been highly successful, especially in the health care system. Everybody is pursuing ideals – also because exceeding or falling below the ideal is often associated with the word “unhealthy“. With a needs-based service fulfillment, we turn this pursuit to account – irrespective of whether this implies a standardization of two still diverging working methods or business areas, the incorporation of a new laboratory into an existing structure, the development of a unique selling proposition at a site or the expansion of the portfolio throughout the entire business area. Focus is placed on the goal to be achieved and the predefined steps to reach it.

What can ChallengeIT do for you?

Organizational change management for laboratory companies and hospitals – a targeted integration of increases keeps operations lean and healthy.

There is nothing permanent except change. This finding comes from Heraclitus, the philosopher. Thus, we are all (permanently) challenged to adapt to changes or to initiate them ourselves (e.g. to keep competitors at bay or to adapt to them). Whenever possible, changes should result in improvements. A new strategy, new colleagues, new tasks, a new division, upheavals, expansion through acquisition or a focus on new business areas poses new tasks for employees and the management and often require a differentiated approach, an adaption of the prevailing mentality and – not to be excluded – a different understanding of the own role. This applies to each day, laboratory, hospital, medical practice and every manufacturer of medical devices, too. Because everybody wants to “escape costs”, the idea of needs-based service fulfillment has hardly ever been more important.

In order to (however) maintain productivity, and to ensure that (target-oriented) adjustments succeed, organizational change management is required at this stage. We assist you with the instigation, implementation and follow-up of changes.

Our services for laboratories, laboratory chains, hospital, medical practices and the manufacturers of medical devices include for example:

Conducting of information events (preparation, presentation and follow-up)
Documentation, optimization and monitoring of processes, procedures, standards, norms and existing agreements
Integration of daily tasks into a plan-do-check-act“ cycle
Keeping descriptions of roles, responsibilities and jobs up to date or adjust them
Anchoring key assets in the company: your expertise and experience

Independent of what you plan to do, our proviso is always to keep transitions brief and to aim changes to long-term success which means enabling your organization with standardized methods and processes to react efficiently to current and future changes. ChallengeIT has certified lead-auditors at its disposal who can already beforehand give a rough assessment if the current state fulfils the requirements of the desired quality standards. Not depending on a certification you can make use of each audit, for example to discover potential for improvement. Make the most of the competence and experience of auditors to be better prepared for tomorrow – also compared to competitors.

We are looking forward to your inquiry!

What is your advantage?

Organizational change management

A planned, continuous and goal-oriented change management reduces the need for radical rationalization processes in extreme situations and defuses them. Having a solid change management in place, you can be relaxed about meeting changing conditions.
Building up methods expertise in your company strengthens the loyalty of interested employees and challenges them to become better every day. Employees are integrated and a common understanding of goals is established.
In the future, you will go through learning curves faster and above all (more) goal-oriented.
A sound change management enables you to better align business processes with corporate goal.
The efficient use of working hours and management through clearly defined roles and responsibilities increases performance and satisfaction and reduces failures due to lack of accountability.
An improved IT-support of business processes emphasizes your corporate core competence.